The Donnelly Difference is our continuous focus on the customer experience which for us refers to the sum of all interactions and experiences customers have over the course of their relationship with Donnelly Landscapes.
Put simply, customer service is assisting customers and meeting their needs. It helps to shape the overall customer experience but doesn’t fully define it. Customer experience includes our customer’s perception of the company, their interactions with us and our customer’s overall experience of the entire process, from start to finish, at all touch points.
We work hard to ensure a positive customer experience including:
- Quality centric focus in everything we do
- Free detailed Landscapes Plans to help our customers plan, prioritize and budget for their landscape needs.
- Detailed Maintenance Plans for each maintenance contract to ensure consistent service and that nothing gets missed.
- Educational events to help property owners, strata council members and property managers become more informed about landscaping and making more enlightened clients.
- Professionalism in everything we do
- Open and honest two-way communication
- One Call – as a full service landscaper, one call to us gets all of your landscaping needs addressed.
- Long term partnership approach with our customers